Who we are
Citybond Holdings Ltd. is a travel insurance specialist with over 30 years of experience in providing services to customers and associated partners.
We believe in effective training that demonstrates a good return on investment. Our training team provides extensive training and ongoing coaching to suit all business requirements. We are passionate about delivering the very highest level of customer service, and skilled at handling complex calls involving in-depth medical information. We have a robust quality assurance framework to ensure the interactions with the customer are of the highest standard. Our business also includes a dedicated technology and research team that provides a range of services including:
- Development
- Quality assurance and testing
- Consumer Research
- Pricing analysis
- Product analysis
Meet the Team
Hard working and conscientious
Errol Corda
Operations ManagerErrol, who started his journey with us in 2005, now captains the ship of Mumbai operations, orchestrating Call Centre services, Facilities, and HR administration. A BA graduate, Errol exudes warmth and exuberance. He’s not just a manager but a morale-boosting presence, seamlessly blending work, and play. Beyond the corporate landscape, Errol is the Founder and President of the “We Bring Joy Foundation,” championing orphans and underprivileged children, extending his impact beyond the office.
Vernon Noronha
Head of TechnicalBeen a stalwart of Citybond from day one, having gained over 20 years’ experience. Beginning as a Team coach he has progressed to managing a technical team responsible for product and application testing, on-line and in-house, monitoring company brand websites and other associated tasks. Vernon is a BSc in Chemistry.
Nicholas Rodrigues
Client Services TrainerHis remarkable journey, transitioning from a dedicated CSR to a Team Coach and further to a Process Trainer, symbolizes a commitment to growth and excellence. He guides and trains our travel insurance team to success with a warm smile, profound expertise, and a lead-by-example philosophy. Nicholas holds a PG degree in HR.
Biju Pillai
Technology Team LeaderWith 17+ years of experience, Biju excels in medical screening services, website management, product and process testing, alongside other related duties. His leadership qualities, content writing skills, and a friendly, always-helpful approach makes him a valuable asset to the Management team.
Joan Barretto
Client Services Team LeaderJoan began her journey in 2006 as a Customer Service Representative. Her responsibilities included taking calls and managing email correspondence. Over time they included handling online complaints where she exhibited remarkable dedication and problem-solving skills. Her collaborative nature and unwavering commitment to team efforts eventually led to her appointment as a Client Services Team Leader. Joan’s professional journey with a “Can Do” attitude serves as a testament to her exceptional contributions within our organization.
Harita Bangera
Client Services Team LeaderHarita, a physiotherapist has worked in hospitals dealing with patient care and post-operative rehabilitation. Her professional background and work experience helps provide high quality customer service and accuracy in medical screening outcomes. Beginning as a CSR, she moved on to mentoring new trainees and is now a Client Services Team Leader. An avid reader and a fun-loving foodie too, Harita’s expertise is of great value to the Mumbai operations.
Kanan Mani
Client Services Team LeaderKannan Mani, a Motivated Team Leader with 17+ years of hands-on experience in a fast-paced work environment. His attributes of organisation skills, management skills, operational understanding, and discipline bring cohesiveness to the teams he handles. Kanan loves challenges in meeting deadlines, mentoring, and overseeing individuals progress towards goals. He has an MBA in Specialised Operations and a MA in History.
John Gonsalves
Senior Product TesterA BCom graduate, tech enthusiast and music lover, once resident DJ at clubs, John embarked on his professional journey with Citybond in 2006 as a CSR. With dedication, he rose to become a skilled Product Tester. Currently committed to giving back, John actively contributes to the We Bring Joy Foundation, overseeing digital and media prints for office and NGO events. His story reflects versatility and community engagement.
What else
A significant milestone in the company’s journey occurred in 2019 when Citybond Holdings Ltd was acquired by Crispin Speers & Partners Ltd.
Citybond Holdings Ltd is an entity authorised and regulated by the Financial Conduct Authority (FRN 312208). The company is registered in England and Wales under the registration number 01478367
F A Q
Frequently asked questions
What services does Citybond Holdings Ltd provide?
Citybond Holdings Ltd. is a travel insurance specialist with over 30 years of experience in providing services to their customers and associated partners. Our services include managing contact centres, handling quote and sales calls, medical screening for pre-existing conditions, mid-term adjustments, After sales service, Q&A and more.
How can I contact Citybond Holdings Ltd for assistance?
You can reach Citybond Holdings Ltd by emailing: info@citybondholdings.co.uk
How does Citybond Holdings Ltd ensure data privacy and security?
We take data privacy and security seriously. We comply with industry standards and regulations to safeguard all customer and partner data. Our contact centre in Mumbai is managed with care and integrity, ensuring secure handling of sensitive information. We have robust security measures in place to protect against unauthorised access and maintain data confidentiality.
What sets Citybond Holdings Ltd apart in the travel insurance industry?
Citybond Holdings Ltd stands out in the travel insurance industry due to our extensive experience, dedication to exceptional customer service, and commitment to providing tailored solutions. Our focus on personalised support, continuous improvement, and efficient handling of services sets us apart, ensuring our and our partner’s customers receive the best possible experience.